# Pip error installing tiledb

**URL:** <https://forum.tiledb.com/t/pip-error-installing-tiledb/88>\
**Category:** Uncategorized\
**Created:** [June 13, 2019, 7:55pm UTC](https://forum.tiledb.com/t/pip-error-installing-tiledb/88 "2019-06-13T19:55:23Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![mattlora](https://avatars.discourse-cdn.com/v4/letter/m/7bcc69/32.png) [@mattlora](https://forum.tiledb.com/u/mattlora)\
**Post date:** [June 13, 2019, 7:55pm UTC](https://forum.tiledb.com/t/pip-error-installing-tiledb/88/1 "2019-06-13T19:55:23Z")

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I get the error below when trying to run  
pip install tiledb

Any suggestions how to resolve it?

Thanks,  
Matt

running build\_ext  
libtiledb\_exists checking ‘library\_dirs’: []  
libtiledb\_exists found: ‘tiledb.dll’  
cythoning tiledb/libtiledb.pyx to tiledb\libtiledb.cpp  
C:\Users\Matthew\Anaconda3\lib\site-packages\Cython\Compiler\Main.py:367: FutureWarning: Cython directive ‘language\_level’ not set, using 2 for now (Py2). This will change in a later release! File: C:\Users\Matthew\AppData\Local\Temp\pip-install-9mn9bhcn\tiledb\tiledb\libtiledb.pxd  
tree = Parsing.p\_module(s, pxd, full\_module\_name)  
building ‘tiledb.libtiledb’ extension  
creating build\temp.win-amd64-3.7  
creating build\temp.win-amd64-3.7\Release  
creating build\temp.win-amd64-3.7\Release\tiledb  
C:\Program Files (x86)\Microsoft Visual Studio\2019\Community\VC\Tools\MSVC\14.21.27702\bin\HostX86\x64\cl.exe /c /nologo /Ox /W3 /GL /DNDEBUG /MT -IC:\Users\Matthew\Anaconda3\lib\site-packages\numpy\core\include -IC:\Users\Matthew\Anaconda3\include -IC:\Users\Matthew\Anaconda3\include “-IC:\Program Files (x86)\Microsoft Visual Studio\2019\Community\VC\Tools\MSVC\14.21.27702\ATLMFC\include” “-IC:\Program Files (x86)\Microsoft Visual Studio\2019\Community\VC\Tools\MSVC\14.21.27702\include” “-IC:\Program Files (x86)\Windows Kits\10\include\10.0.17763.0\ucrt” “-IC:\Program Files (x86)\Windows Kits\10\include\10.0.17763.0\shared” “-IC:\Program Files (x86)\Windows Kits\10\include\10.0.17763.0\um” “-IC:\Program Files (x86)\Windows Kits\10\include\10.0.17763.0\winrt” “-IC:\Program Files (x86)\Windows Kits\10\include\10.0.17763.0\cppwinrt” /EHsc /Tptiledb\libtiledb.cpp /Fobuild\temp.win-amd64-3.7\Release\tiledb\libtiledb.obj  
libtiledb.cpp  
tiledb\libtiledb.cpp(608): fatal error C1083: Cannot open include file: ‘tiledb/tiledb.h’: No such file or directory  
error: command ‘C:\Program Files (x86)\Microsoft Visual Studio\2019\Community\VC\Tools\MSVC\14.21.27702\bin\HostX86\x64\cl.exe’ failed with exit status 2

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**Author:** ![ihnorton](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.tiledb.com/ihnorton/32/23_2.png) [@ihnorton](https://forum.tiledb.com/u/ihnorton)\
**Post date:** [June 13, 2019, 8:50pm UTC](https://forum.tiledb.com/t/pip-error-installing-tiledb/88/2 "2019-06-13T20:50:31Z")

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Hi @mattlora, welcome to the forum.

It looks like you are running Python 3.7 under Anaconda on Windows, so `conda install -c conda-forge tiledb-py` should hopefully get you going immediately, as we have windows binary packages for python 3.6 and 3.7 pre-built on conda-forge.

I haven’t tested pip builds on windows, and it looks like our setuptools script doesn’t work there, yet. (we do have pip binaries and support for linux, to support faster CI for some users, but otherwise we’ve focused on conda due to better binary compatibility guarantees and the large userbase in technical work and data science).

If you have any issues with the conda package, or if there’s something you need from a pip build specifically, please let me know.

Isaiah

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<div class="post-metadata">

**Author:** ![mattlora](https://avatars.discourse-cdn.com/v4/letter/m/7bcc69/32.png) [@mattlora](https://forum.tiledb.com/u/mattlora)\
**Post date:** [June 13, 2019, 9:09pm UTC](https://forum.tiledb.com/t/pip-error-installing-tiledb/88/3 "2019-06-13T21:09:58Z")

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That worked thanks a lot.

Matt